Privacy Policy

Effective Date: 1 July 2025

DayPass Retreat Limited (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

1. Information We Collect

  • Personal information: Name, email, phone number, payment details, booking history.

  • Usage data: IP address, browser type, device information, pages visited, basic diagnostic logs.

  • Location data: When you enable location-based features.

  • Cookies: See section 6 for details.

2. How We Use Your Information

  • To process bookings and payments.

  • To communicate with you about your reservations and support.

  • To personalize and improve your experience and keep our services secure (including fraud prevention).

  • To comply with legal and regulatory obligations.

Legal bases: We rely on contract (to provide bookings), legitimate interests (security, service improvements), legal obligation, and consent for any optional cookies/marketing.

3. Sharing of Information

We may share your data with:

  • Partner hotels to fulfill bookings.

  • Payment processors to complete transactions (see Section 7).

  • Hosting/platform and operational providers (e.g., Squarespace) to operate the website and related services.

  • Professional advisers and authorities where required by law.

We do not sell personal information.

4. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill bookings and provide services.

  • Provide customer support.

  • Comply with legal, accounting, and reporting requirements.
    After this period, data is securely deleted or anonymized.

5. International Data Transfers

Your data may be stored and processed outside your country, including Hong Kong SAR, Thailand, Vietnam, and other Asia-Pacific (APAC) countries, and where our providers host systems. When required by law, we apply appropriate safeguards (e.g., standard contractual clauses or equivalent).

6. Cookies

Our website uses cookies and similar technologies.

  • Strictly necessary (always active): enable core functions such as security, load balancing, session management, checkout, and storage of your consent choices.

  • Analytics (optional): Not in use at this time.

  • Marketing/ads (optional): Not in use at this time.

Consent choices: On your first visit you can Accept all, Decline all (reject non-essential cookies), or choose specific categories via Manage cookies. Until you consent, non-essential cookies are not placed.

Change/withdraw consent: You can change your choice at any time via the Cookie Preferences control available on our site (footer/pill). You can also block or delete cookies through your browser settings.

Providers: Essential cookies may be set by our website platform (Squarespace) to operate the site, and by our payment providers (e.g., Stripe, PayPal, and Airwallex) to process transactions and prevent fraud.

7. Data Security

We implement reasonable administrative, technical, and physical measures to protect your data from unauthorized access, use, or disclosure.

8. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from minors. If such data is discovered, it will be deleted immediately.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices.

10. Your Rights

You have the right to access, correct, delete, restrict, and request portability of your personal data. You may withdraw consent at any time (e.g., for non-essential cookies via Cookie Preferences) and may file complaints with local data protection authorities (e.g., Thailand PDPC, your EU Data Protection Authority/UK ICO, or Hong Kong PCPD).

11. Changes to This Policy

We may update this policy periodically. Updates will be posted with revised dates and, where required, we will notify you.

12. Governing Law

This policy is governed by the laws of Hong Kong SAR. We also strive to comply with local data protection laws in Thailand, Vietnam, and other APAC countries where we operate.

Contact Us

DayPass Retreat Limited
Company Registration No.: 2094730
Business Registration No.: 78061731
Unit 2A, 17/F, Glenealy Tower
No. 1 Glenealy, Central District, Hong Kong SAR
Phone: +852 5803 2309
Email: info@daypassretreat.com