Privacy Policy

Effective Date: January 1, 2026

DayPass Retreat Limited (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information with care and discretion. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you access our platform and services.

We are committed to maintaining a high standard of privacy consistent with the premium nature of our platform.

1. Information We Collect

  • Personal information: Name, email, phone number, payment details, booking history.

  • Usage data: IP address, browser type, device information, pages visited, basic diagnostic logs.

  • Location data: When you enable location-based features.

  • Cookies: See section 6 for details.

2. How We Use Your Information

  • To process bookings and payments.

  • To communicate with you about your reservations and support.

  • To personalize and improve your experience and keep our services secure (including fraud prevention).

  • To comply with legal and regulatory obligations.

Legal bases: We rely on contract (to provide bookings), legitimate interests (such as security and service improvements), legal obligation, and consent for any optional cookies or marketing activities.

3. Sharing of Information

We may share your data with:

  • Partner venues (including hotels, resorts, lounges, and wellness providers) to facilitate bookings and services.

  • Payment processors to complete transactions.

  • Hosting, platform, and operational providers (e.g., Squarespace) to operate the website and related services.

  • Professional advisers and authorities where required by law.

We do not sell personal information.

DayPass Retreat acts as a platform connecting guests with third-party venues. The provision of services at each venue remains the sole responsibility of the respective partner.

4. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill bookings and provide services.

  • Provide customer support.

  • Comply with legal, accounting, and reporting requirements.

After this period, data is securely deleted or anonymized.

5. International Data Transfers

Your data may be stored and processed outside your country, including in Hong Kong SAR, Thailand, Vietnam, and other Asia-Pacific (APAC) regions where our service providers operate. Where required by applicable law, we implement appropriate safeguards (such as standard contractual clauses or equivalent measures).

6. Cookies

Our website uses cookies and similar technologies.

  • Strictly necessary (always active): Enable core functions such as security, load balancing, session management, checkout, and storage of your consent choices.

  • Analytics (optional): Currently not active.

  • Marketing/ads (optional): Currently not active.

Consent choices: On your first visit, you can Accept all, Decline all (reject non-essential cookies), or choose specific categories via Manage cookies. Until you provide consent, non-essential cookies are not placed.

Change or withdraw consent: You can modify your preferences at any time via the Cookie Preferences control available on our site. You may also manage cookies through your browser settings.

Providers: Essential cookies may be set by our platform (e.g., Squarespace) and by payment providers (such as Stripe, PayPal, and Airwallex) to process transactions and prevent fraud.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, use, or disclosure.

8. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from minors. If such data is identified, it will be deleted promptly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Your Rights

You may have the right to access, correct, delete, restrict, or request portability of your personal data. You may also withdraw consent at any time (for example, via Cookie Preferences).

You may lodge a complaint with your local data protection authority (e.g., Thailand PDPC, your EU Data Protection Authority or UK ICO, or Hong Kong PCPD).

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published with a revised effective date and, where required, we will notify you accordingly.

12. Governing Law

This Privacy Policy is governed by the laws of Hong Kong SAR. We operate in alignment with applicable data protection laws in Thailand, Vietnam, and other APAC jurisdictions where relevant.

Contact Us

DayPass Retreat Limited
Company Registration No.: 2094730
Business Registration No.: 78061731
Unit 2A, 17/F, Glenealy Tower
No. 1 Glenealy, Central District, Hong Kong SAR
Phone: +852 5808 1391
Email: info@daypassretreat.com