Terms and Conditions

These Terms govern your use of DayPassRetreat.com and our services.

1. Acceptance of Terms

By using our site, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the service.

2. Services

We provide a booking platform for day-pass access to hotel, resort, spa, and fitness facilities. We act as an intermediary between you and partner venues.

3. User Responsibilities

  • Provide accurate booking information.

  • Comply with partner venue rules and policies.

  • Do not misuse the site for fraudulent or unlawful purposes.

4. Bookings and Payments

  • Bookings are subject to partner venue confirmation.

  • Payments are securely processed via third-party providers.

5. Cancellations and Refunds

  • Cancellation and refund policies are product-specific and governed by the venue’s rules. See Section 12 for detailed conditions.

6. Limitation of Liability

  • We are not liable for direct or indirect damages arising from the use of our platform or partner services, except as required by law.

  • Partner venues are responsible for delivering services booked.

7. Intellectual Property

All content, branding, logos, and trademarks on this site are the property of DayPass Retreat Limited or are licensed for our use. Unauthorized use is prohibited.

8. Dispute Resolution

Disputes shall be resolved under the laws of Hong Kong SAR. Parties agree to attempt an amicable resolution before pursuing legal action.

9. Changes to Terms

We may update these Terms periodically. Continued use of the platform constitutes acceptance of the updated Terms.

10. Compliance with Local Laws

We strive to comply with all consumer protection and business operation laws applicable in the Asia-Pacific countries where we operate.

11. Governing Law

These Terms are governed by the laws of Hong Kong SAR.

12. Product-Specific Booking & Cancellation Terms

Hotel and Resort Day Passes

  • Must be booked at least 24 hours in advance.

  • Free cancellation is available up to 24 hours before the reservation time.

  • No refunds will be issued for cancellations made less than 24 hours before the booking or in case of no-show.

  • Access is valid only for the specific date and time booked.

  • Guests must present a valid voucher and government-issued identification upon arrival.

  • Outside food and beverages are not permitted.

  • All guests must comply with the partner property’s house rules.

Spa Day Passes

  • Include access to spa facilities unless otherwise specified on the booking page.

  • Must be booked at least 24 hours in advance.

  • If treatments are included, the guest is responsible for scheduling time directly with the spa after booking.

  • Follows the same cancellation policy as Hotel and Resort Day Passes.

  • Missed treatments due to late arrival may result in forfeiture without refund or rescheduling.

Gym and Fitness Day Passes

  • May be booked up to 1 hour in advance, subject to availability.

  • Full refund available if canceled more than 12 hours before the scheduled time.

  • No refunds for cancellations within 12 hours or for no-shows.

  • Guests must present a valid voucher and identification upon arrival.

  • Some facilities may require guests to sign a liability waiver prior to access.

  • Access is limited to the general fitness areas unless otherwise specified.

General Terms

  • Specific booking and cancellation terms may vary by venue.

  • Exact terms are displayed on the product page and in the confirmation email and voucher.

Contact Us

DayPass Retreat Limited
Company Registration No.: 2094730
Business Registration No.: 78061731
Unit 2A, 17/F, Glenealy Tower
No. 1 Glenealy, Central District, Hong Kong SAR
Phone: +852 5803 2309
Email: info@daypassretreat.com